PRODUCT SHIPMENTS
Shipping and/or handling costs are not included in the price and will be shown for your express acceptance before finalizing your purchase.
The shipping price is calculated based on weight and quantity.
We do not ship outside of Peninsular Spain.
We work with the transport agency TIPSA, with a delivery time of (2-3 business days) or (3-5 days) when orders are placed before the weekend.
STORE PICKUP
The Store Pickup option provides a more convenient way to collect your Ambientadores Amper orders. (Free service; no shipping costs or delays).
Products will be available for collection at our facilities in Málaga (C/ Tomás Edison nº 21. 29170 Málaga. Colmenar) once the order has been placed and you have received a message informing you that it is ready for collection. It is necessary to present the "Order Sheet" (printed or in digital format), or show the purchase confirmation email in order to collect the merchandise.
PRODUCT RETURNS
The return period for our products is 14 days from the receipt of the order.
Under no circumstances should the customer return the merchandise on their own without prior notice. REVIM IBÉRICA SL will not be held responsible for such merchandise.
To return any item from our online store, you must inform us at the address ventasamper@revimiberica.com or by phone at +34 613 37 67 63.
Below we inform you how to proceed in each case:
1. Product damaged during shipping
Upon receiving the product, you must check it carefully. If you verify that it has been damaged during shipping, you must contact us immediately through our contact channels or by calling the number +34 613 37 67 63, where we will indicate how to proceed.
2. Incorrect product
In the event that we have made a mistake in shipping the product, you have 14 calendar days from the date of receipt of the order to return it to us. Please contact our customer service at the email address ventasamper@revimiberica.com
3. Defective product
For returns due to a defective product, the defect must first be verified by sending photos confirming that the item is indeed damaged or deteriorated. From that point on, we will cover everything.
In the case of a defective product, AMPER (owned by REVIM IBÉRICA SL) will cover all necessary costs for the replacement or refund, as appropriate. All these procedures are free of charge to the consumer. This warranty includes shipping costs.
This warranty does not include deficiencies caused by negligence, knocks, misuse, or improper handling, or materials subject to wear and tear from normal use.
The warranty will be voided if any of the details on the warranty or the proof of purchase are modified, altered, or replaced.
To make use of the warranty, it is essential to present the proof of purchase.
The warranty offered by REVIM IBÉRICA SL complies with the legal requirements demanded both in the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU) and in Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users. (Royal Legislative Decree 1/2007, of November 16).
4. Product does not meet your expectations
If you receive the product and it is not what you were looking for, you can return it within 14 calendar days from the receipt of the product. To do so, you only need to contact us through any of the available means. It is necessary that the product is in perfect condition, with all its accessories, and has not been used, either totally or partially (if applicable).
After we have received the merchandise in our warehouse and verified its condition, you will receive a refund of your order amount, minus transport costs, using the same payment method you used when making the purchase.
You must return the product in suitable packaging. We recommend that, in case of returning an opened product, you repack it very well with all necessary protections; keep in mind that it may suffer impacts during transport, and if we receive it severely damaged, we will have to apply an additional cost for said depreciation of the product.
5. What are the return costs?
If you return a product due to an error on our part, i.e., damaged, deteriorated, or defective product, or an error in the shipment, we will always assume all return costs.
If you wish to return a product because it does not meet your expectations, please contact us at ventasamper@revimiberica.com or at +34 613 37 67 63. Return shipping costs will be the same as the original shipping costs. These costs will be deducted from the total amount to be refunded.
Under no circumstances should the customer return the merchandise to our facilities by their own means without prior notice.
In no case will products that have been used and/or consumed (partially or totally) be eligible for exchange or return.
