What happens if I'm not home when the order arrives?

Don't worry. If you are not home, the delivery driver will try to deliver it again or will contact you to arrange another time.

If they are unable to reach you after a first attempt, they will leave your order at a collection point near your home, and you will receive this information via email. 

🚚 How many delivery attempts are there?

Normally, there are up to two delivery attempts. If the order cannot be delivered, the courier may leave a notice or contact you directly.

📩 Can I reschedule the delivery?

Yes. In the tracking email, you will find a link to manage the delivery or change the date if the transport service allows it.

📦 What happens if I don't answer any of the attempts?

In that case, the package may be left at a collection point for the shipping company. If that happens, you will receive an email to find out where to locate your package.

You have 10 days to pick up your order from the collection point, and if you cannot go personally, you can send someone with an authorization to pick it up on your behalf.

 

✨ AMPER Tip

If you know you won't be home, you can leave a note on the order with instructions (such as leaving it with a neighbor or concierge if possible).